Anyone who is unable to use conventional transit service due to a disability can apply for para-transit service. In Burlington, this service is called Handi-Van.
To apply for Handi-Van (para-transit service), you must complete the Para-Transit Application Form.
Pick up a form at a Burlington customer service location:
Call to have a form mailed to you:
The application process is standardized across three municipalities: Burlington, Oakville and Milton. You can apply for Para-Transit service in each of these communities with one application form by selecting the service provider(s) you require. Note: Bookings in each municipality is individualized thus requiring you to contact each of the services directly if you need to arrange a trip across borders.
Application forms must be completed and signed by you and your health care professional to avoid delays in processing. The completion of the application form does not guarantee eligibility. Completed forms must be returned to:
Para-Transit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Oakville, ON L6H 0H3
Once approved, you will be contacted by mail and assigned a registration number. Applications will be reviewed within 14 calendar days from date of receipt of a fully completed application form. If approved, eligibility will be granted on an unconditional, conditional or temporary basis.