COVID-19 Service Updates

Burlington Transit is an essential service and will continue to operate a full schedule during the Provincial  State of Emergency.

Services available

• Regular bus service - visit our Schedule page or the MyRide Real-time website
• Specialized Dispatch is open 8 a.m. to 5 p.m. for bookings
• Downtown Terminal is open 9 a.m. to 4 p.m.

When the province moves into lockdown on Dec. 26, Burlington Transit will continue to run its current schedule. Please use transit for essential travel only. If you are not well, stay home and stop the spread of COVID-19. To help with the safety of customers and staff, non-medical masks or face coverings are mandatory.

Please check for schedule changes during the holiday season.

• Thursday, Dec. 24 – Weekday schedule until approx. 7 p.m.
• Friday, Dec. 25 – Modified holiday schedule
• Saturday, Dec. 26 – Holiday (Sunday) schedule
• Sunday, Dec. 7 to Thursday, Dec. 27 – Regular schedules
• Friday, Jan. 1 – Modified holiday schedule

For the full schedule, please visit our Schedules page.

The Downtown Terminal at 430 John St., and Specialized Dispatch (Handi-Van) will be closed on Dec. 25, 2020 and Jan. 1, 2021. The Downtown Terminal will be open from 10 a.m. to 2:30 p.m. on Dec. 24 and Dec. 28.

Schedules, specialized bookings and information is available at burlingtontransit.ca. For real-time schedule information visit myride.burlingtontransit.ca.

Seniors keep riding for free weekdays, Monday to Friday, between 9 a.m. and 2:30 p.m. The pilot has been extended until March 31, 2021.

Fare Collection – Sept. 1, 2020

Starting Sept. 1, Burlington Transit will be collecting fares on all Burlington Transit buses.  Pay your fares using a PRESTO card. Visit the Fares page for more information.

If you are a SPLIT customer, you can pick up your SPLIT pass starting Aug. 19, at the Downtown Terminal, 430 John St. One customer will be allowed in the building at a time.  You may want to add extra time for COVID-19 measures.

Downtown Terminal Re-Opens Aug. 19, 2020

Burlington Transit's Downtown Terminal, 430 John St., is reopening on Aug. 19, 2020 with limited services.  The Terminal will be open Monday to Friday from 9 a.m. to 4 p.m.

We are following provincial and City COVID-19 safety procedures. Please work with us to keep everyone safe and:

• Wear a mask,
• Use hand sanitizer often and
• Give us your name and phone number for contact tracing

We are offering:

• SPLIT Passes
• ePurse Loads
• Free Seniors Pass
• Lost & Found

Right now, we are not selling:

• Monthly Passes
• U-Pass Add-ons

Payment Options

• Debit and Credit Only

ePurse Loads also available at prestocard.ca and GO Stations.

Schedule Changes – Aug. 23, 2020

We are adding more service on all Burlington Transit routes starting Aug. 23.

Updated Schedules

• Ride Guide - all schedules
• Individual schedules 
• Service information - route frequency and hours

Peak service is between 5:30 a.m. to 9 a.m. and 3 p.m. to 7 p.m.

PRESTO updates

Please continue to use transit for essential travel only.  If you are not well, stay home and stop the spread of COVID-19.

Wearing a Mask is Mandatory

To help with the safety of customers and staff, non-medical masks or face coverings are mandatory starting Thursday, July 2, 2020. You must wear a mask:

• At bus stops,
• In terminals and
• While on Burlington Transit buses and vehicles.

Only these customers are exempt from wearing a mask:

• People with a disability or medical conditions that prevent them from wearing a mask
• Children under 5 years of age

Mandatory masks and face coverings help making riding transit as safe as possible from the spread of COVID-19.

For more information on non-medical masks and face coverings, visit the Government of Canada Non-medical masks and face coverings page.

Boarding Buses and Fares

Board Burlington Transit buses from the rear doors.  Fares are not being collected.

Oakville Transit and HSR are starting to collect fares in July.  Burlington Transit customers will need to pay a fare on Oakville Transit and HSR when transferring.  Burlington Transit is not providing transfers and SPLIT passes are not currently available for pickup.

Bus Capacity and Physical Distancing

Bus capacity on all buses have been reduced to help with physical distancing. When a bus is full, an additional bus will be added to the route.  The full bus will say 'Full Bus' on the destination sign and not stop at bus stops.

Public health officials recommend using a face covering when physical distancing is not possible. Wear a face covering or non-medical mask when on transit to help protect yourself and others.

Updated: March 25, 2020 (Previous updates below)

Effective Sunday, March 29, 2020, Burlington Transit will reduce service and operate on a modified schedule Monday to Saturday from 5:50 a.m. to 1:30 a.m. and Sunday from 6:14 a.m. to 9:55 p.m.

Schedule information

• Ride Guide - all schedules
• Individual schedules
• Service information - route frequency and hours

This modified schedule will provide transit for customers to get to work, groceries and other essential travel.

Suggestions for transit use during COVID-19

• Use transit to get to work and essential travel only
• Travel to grocery stores or pharmacies should be done during non-rush hour times 9 a.m. and 3:30 p.m. to help with social distancing
• Don't ride transit for fun.  Keep transit for customers who must use transit

Overview of Modified Service

Peak service is between 5:30 a.m. to 9 a.m. and 3 p.m. to 7 p.m.

Additional customer information

• Customer are required to board and exit buses from the rear doors.  Customers using personal mobility devices can board and exit using the front doors
• To provide social distancing, customers should use alternate rows and choose seats away from other customers.  Customers are requested to stay behind the priority and courtesy seats

• Fares are not being collected

Downtown Terminal is closed. Customer Service can be reached at contactbt@burlington.ca, 905-639-0550 or on Twitter @BurlONTransit.

Updated: March 18, 2020

Beginning March 19, 2020 and until further notice, Burlington Transit customers are being asked to board and exit from the rear doors of every bus. Customers using personal mobility devices can board and exit using the front doors.

To provide social distancing, customers should use alternate rows and choose seats away from other customers.  Customers are requested to stay behind the priority and courtesy seats (behind tape).

Additional customer information

• Burlington Transit is not collecting fares
• Current schedules are in effect
• Downtown Terminal is closed effective March 19, 2020
• Customer service can be reached at contactbt@burlington.ca, 905-639-0550 or on Twitter @BurlONTransit

Resources

• City of Burlington COVID-19 page
• Region of Halton COVID-19 page

With the rapidly changing COVID-19 situation, visit this page, subscribe to Burlington Transit News or follow us on Twitter to say up to date.