Specialized Transit (Handi-Van)

The Handi-Van service is available to registered riders.  Registered riders are unable to use a conventional bus.

Apply to use Hand-Van by completing the para-transit form.  One form can be completed to ride on Burlington, Milton and Oakville's para-transit services. Sections of the form must be completed by a health care professional.

Download the Specialized Transit Application Form

If you want to pick up a form, visit

• Downtown transit terminal (430 John St.)
• Transit administration office (3332 Harvester Rd.)

If you need a form mailed to you, let us know

• Email contactbt@burlington.ca
• Specialized dispatch (905-639-5158)
• Downtown Transit Terminal (905-639-0550)

Completed forms must be returned to:

Specialized Transit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Oakville, ON L6H 0H3

Fax: 905-338-4166
mobility@oakville.ca

Application forms must be completed and signed by you and your health care professional. The completion of the application form does not guarantee eligibility.

Applications will be reviewed within 14 calendar days from date of receipt of a fully completed application form. Once approved, you will be contacted by mail and assigned a registration number.

Call or visit the online booking website.  To book a trip, you will need your Handi-Van Client ID.

For online booking tool users, please see the Online Booking Guide.

Customers traveling to Oakville or Hamilton will be transfered to Oakville care-a-van or DARTs at transfer locations.  For more information, visit the Specialized Transfer Locations page.

In February and March of 2018, Burlington Transit conducted a Handi-Van customer survey.  Here are the results:

Responses

• 86% of respondents use Handi-Van two or more times a week
• 82% of respondents talk to a real-person to book, 18% use the online booking and the IVR tool is not used
• 82% of respondents say booking is easy or very easy
• 98% of respondents say Handi-Van is very important
• 8% of respondents have an attendant with them
• 54% of respondents use the PRESTO card

Summary of text responses

• Customers found using cash or tickets easier
• Customer found using a PRESTO card easier
• Customers said we did well in customer service
• To improve our service, customers said add more buses

Thank you to everyone that responded to the survey.  A draw was held for PRESTO cards and they would give out to the winners.

The results of this survey will be part of the Transit Plan development.

Bookings are accepted up to two weeks in advance.  To ensure you get the trip you want, we recommend booking as early as possible.

Yes.  There is an online booking system at hvbooking.burlington.ca.

When possible, we encourage riders to book trips between 10 a.m. and 2 p.m. Vans are at peak capacity from 8 to 9 a.m. and again between 2:30 and 3:45 p.m.

Yes. We provide door-to-door service to any location within City of Burlington boundaries.

Call your medical office to see how long your appointment will be before booking your. If you think your appointment will go longer, call 905-639-5158 to reschedule your pick-up.

If you were unable to call and reschedule, the driver will wait for several minutes and then move on to the next booking. As soon as you can, phone 905-639-5158 to reschedule your trip subject to availability.

If the Handi-Van service has to stop because of inclement weather, you will receive a phone call.  If you have taken your first trip, you will still be picked up for your return trip.

Yes. Their ride must be booked when you book your ride.

A companion is a friend or family member and they must pay the regular fare.

A support person, when riding with a Handi-Van customer who cannot be left unattended on the bus or at the pick-up/drop-off location is not required to pay a fare.

Cash fares and PRESTO cards are accepted. Exact change is required as drivers can not make change.