Specialized Transit, also know as Handi-Van, is a door-to-door service offered by Burlington Transit to people with disabilities. Specialized customers must be approved for transportation (See Applying to Use Specialized Transit for the application form.).
Book my trip online Book by phone at 905-639-5158
Halton Region is providing vaccination clinics at Compass Point Church and Joseph Brant Hospital.
Full information on vaccination clinics is available at halton.ca/COVIDvaccines.
Before booking transportation, Halton residents 80 years of age and older must book an appointment through Halton’s online booking form. Halton residents can call 311 if they require booking support. Please only call 311 if you are unable to book online to ensure those residents requiring support can be assisted.
Booking a trip
Call 905-639-5158 Monday to Friday from 9 a.m. to 4 p.m. Trips to the clinic are free and are available during clinic operating dates. Trips can be booked a minimum of 3 days in advance and up to 14 days in advance.
Please note: A trip is from a resident's address to the vaccination clinic and back. Trips are only available to residents who are eligible to receive the vaccination.
Cancelling a trip
If a trip needs to be cancelled, call 905-639-5158.
Specialized Customers
Customers who have a client ID for Specialized Transit can book an appointment by calling 905-639-5158 or using the online booking system.
See the Fares page for information.
Drop off must be no later than the applicable end of day service time.
Visit https://hvbooking.burlington.ca/ or call 905-639-5158 to book your trip.
Applying to Use Specialized Transit | |||||||||||||||
The specialized transit service is available to registered customers who are unable to use a conventional bus. Customers can apply to use specialized transit by completing the specialized transit form. One form can be completed to ride on Burlington, Milton and Oakville's specialized transit services. Sections of the form must be completed by a health care professional. Download the Specialized Transit Application Form If you want to pick up a form, visit
If you need a form mailed to you, let us know
Completed forms can be returned to: Specialized Transit Application Office Fax: 905-338-4166 Application forms must be completed and signed by you and your health care professional. The completion of the application form does not guarantee eligibility. Fully completed applications will be reviewed within 14 calendar days from date of receipt. |
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How to Book your Trip | |||||||||||||||
Call or visit the online booking website. To book a trip, you will need your Client ID.
Customers traveling to Oakville or Hamilton will be transfered to Oakville care-a-van or Hamilton DARTs at transfer locations. For more information, visit the Specialized Transfer Locations page. |
2018 Specialized Transit Customer Survey Results |
In February and March of 2018, Burlington Transit conducted a Specialized Transit customer survey. Here are the results: Responses
Summary of text responses
Thank you to everyone that responded to the survey. A draw was held for PRESTO cards and they would give out to the winners. The results of this survey will be part of the Transit Plan development.
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When should I book my trip? |
Bookings are accepted up to two weeks in advance. To ensure you get the trip you want, we recommend booking as early as possible. |
Can I book my trips online? |
Yes. There is an online booking system at hvbooking.burlington.ca. |
What is the best time to ride? |
When possible, we encourage riders to book trips between 10 a.m. and 2 p.m. Vans are at peak capacity from 8 to 9 a.m. and again between 2:30 and 3:45 p.m. |
Can I book shopping trips? |
Yes. We provide door-to-door service to any location within City of Burlington boundaries. |
I have a medical appointment, when should I book my pick-up? |
Call your medical office to see how long your appointment will be before booking your. If you think your appointment will go longer, call 905-639-5158 to reschedule your pick-up. |
My appointment is running late and the bus has arrived? |
If you were unable to call and reschedule, the driver will wait for several minutes and then move on to the next booking. As soon as you can, phone 905-639-5158 to reschedule your trip subject to availability. |
There is a winter storm, how do I find out about service cancellations? |
If the service has to stop because of inclement weather, you will receive a phone call. If you have taken your first trip, you will still be picked up for your return trip. |
Can I bring a companion or support person on board with me? |
Yes. Their ride must be booked when you book your ride. A companion is a friend or family member and they must pay the regular fare. A support person, when riding with a paying customer, is someone who supports a customer who cannot be left unattended on the bus or at the pick-up/drop-off location and is not required to pay a fare. |
How do I pay for my ride? |
Cash fares and PRESTO cards are accepted. Exact change is required as drivers can not make change. |